Warranty and Guarantee

SECTION 1 - TERMS AND AGREEMENTS

Each ring is custom made to the specifications that you provide to us. We guarantee your ring to be the ring that you ordered, and free from any defects. If there is a problem with your ring upon delivery, please let us know as soon as possible so that we can fix or replace it for you.

Buy with confidence. All of our rings have a 2 Year Warranty. If your ring needs repair or refinishing during this time, there is no charge for these services, you would only need to pay for shipping.

Please note: Any alterations, size changes or engravings made by an outside party will void the warranty as well as the return, style and size exchange policies. Also, please be aware our warranty is not an insurance policy and does not cover normal wear and tear, customer abuse, introduction of foreign objects into the jewelry, tampering with prongs, bezels or other elements designed to secure stones, inherent design defect or pre-exisiting conditions, neglect, accidental damage, rust, corrosion, fire, collision, vandalism, windstorm, hail, earthquake, theft or burglary, transport, riot, acts of God, or any other peril, lost rings, or lost stones. It also doesn’t cover the crown setting if your ring has a crown set stone. We recommend getting an insurance policy for your ring from a reliable outside source. The warranty is not transferable and only applies to the original purchaser.

Lifetime Warranty is available for purchase upon request.

QUESTIONS AND CONTACT INFORMATION

If you have any questions, contact us at info@gerardrene.com.