How Does it Work?
OUR CUSTOM ORDER PROCESS - STEP BY STEP
STEP 1 - Reach out to Valdine, your custom ring designer! She is available by text, email or DM on social media.
STEP 2 - Set up a FREE virtual or in person consultation meeting with Valdine to discuss your design ideas and budget. If you have a reference photo, now is the time to share it! We will answer your questions and provide design sketches before or after the consultation. Not sure what you want? Don’t worry, we will guide you!
STEP 3 - Once you’ve chosen the perfect custom ring sketch, for a non-refundable fee of $100 we will provide a 3-D video and photo renderings of your chosen design so you can see your ring sketch come to life! We will also begin to source your diamond or gemstone at this time. The fee will be deducted from the total cost of your ring.
STEP 4 - Once you have approved of your 3-D video and videos, we will we will draft your invoice for payment. You may pay for your custom ring in full, make a partial payment of 60% of the total cost or take advantage of our many financing options.
STEP 5 - Once payment is received, we will spend the next few weeks setting your stones, casting, polishing and finishing your ring. You will receive updates throughout the process until your custom ring is completely finished.
STEP 6 - Get excited! Your custom ring is ready! We will send pictures and videos of your finished custom ring and send you an invoice for the remaining balance. After your final payment, your custom ring will be shipped by express delivery free of charge, or you can pick up your ring in person if you are located in the New York City area. We guarantee that you will love your ring for a lifetime!
Have more questions about the custom ring order process? Ready to talk about the ring of your dreams?
-
It Starts with a Sketch!
After we talk about your design, the stones and metal finish you require, your custom design experience begins with FREE sketches of the ring of your dreams!
-
Let's Map it Out!
Once you choose your favorite sketch, we send you a CAD which is the blueprint of your desired ring.
-
Let's See How it Looks!
After you approve your CAD, we provide 3-D pictures and a video to show you how your ring will look in real life!
-
Let's Bring Your Custom Ring to Life!
We know you will be thrilled with your design! Once your deposit or full payment is made, we work diligently and meticulously to bring your beautiful new custom ring to life!
Articles
Know Before You Buy
View the most commonly asked questions below or click the Contact button to send us a message and ask whatever you like!
We are happy to help!
-
Natural Diamonds: Natural diamonds are created under the pressure of earth’s crust over millions of years. Once created they are mined, cut and polished. It is no secret that the quest for diamonds has contributed to human suffering. The impact has been especially severe in Africa, which contains much of the world’s natural diamond supply. Due to the controversial mining process involved, Natural Diamonds are considered less ethical than other alternatives. Natural diamonds are also considerably more expensive than other alternatives due to it’s finite supply.
Lab Grown Diamonds: Lab grown diamonds contain the same physical, chemical, and optical characteristics as natural diamonds, and exhibit the same fire, scintillation, and sparkle. The main difference between Lab Grown and Natural diamonds is that Lab Grown Diamonds are conflict-free, available in abundance and more cost-effective than natural diamonds of comparable size and quality.
-
Lab Grown Diamond: As previously stated, Lab grown diamonds contain the same physical, chemical, and optical characteristics as natural diamonds. They exhibit the same fire, scintillation, and sparkle as natural diamonds but are conflict-free and more cost effective than natural diamonds.
Moissanite: Contrary to popular belief, Moissanites are not fake diamonds. Moissanites (as opposed to cubic zirconia) are gemstones in their own right that are extremely rare and made of naturally occurring silicon carbide and its various crystalline polymorphs or can be lab created. The main difference between Moissanite and Lab grown diamonds is that Moissanite is the second hardest material to diamonds on the Mohs hardness scale, with more fire and brilliance than a diamond. Additionally, Moissanite stones are eco-friendly and more budget friendly compare to any diamond.
-
Are Custom and Personalized Orders Refundable?
Custom and Personalized orders are not refundable as they are created unique and specially made for you. Orders may be returned within 30 days of delivery if they arrive with a defect. In which case your order will be remade for you.
How long will it take to receive my order?
Customized orders will vary depending on the design of the jewelry. Overall, we like to allow a 3-7 weeks from start to finish. We can provide updates throughout the process and will provide shipping information and tracking information once available.
Do you make jewelry in .925 Silver?
No. We only make jewelry in 10k, 14k, 18k gold and platinum.
Do you only make Moissanite jewelry?
No. We also make jewelry in Lab grown diamond, Natural diamond, Sapphires, Morganite and various other gemstones. Let us make you something using your birth stone! Just ask us and we will help you!
Do you make rings and other jewelry for men?
Yes! We can create anything. Send us pictures, a drawing or share your ideas and we will create any design you like.
How do I properly care for my Gerard Rene jewelry?
Use a soft brush to clean the stones themselves. Scrub gently with warm, mild soapy water to get rid of any dirt accumulation. Rinse the stones well in warm water and pat dry with a soft and clean cloth. Do not use tissues to wash or dry jewelry.
Where do your diamonds and gemstones come from?
Currently we source our conflict-free diamonds and gemstones from India, Israel, Thailand and some parts of the United States. Once your jewelry has been crafted and constructed it will be packaged and shipped directly form us in New York City.
How long will it take for you to create my jewelry?
Our production time ranges from 3-7 weeks. Complicated styles may take up to 10 weeks. For special occasions, we recommend starting the design process with us 3 months before your special day.
-
We offer a 100% satisfaction guarantee on all Gerard Rene jewelry. You have 30 days from the date the shipment is received to inspect your custom jewelry and return it for a refund or an exchange if your jewelry arrives defected. We do not refund shipping fees.
Have questions?
Click below to contact us